Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to information collected through the BookViaFly website, communications, and reservation-assistance services.

By using our website or contacting us, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

2. Information We May Collect

Depending on how you use our website or services, we may collect information such as:

• Full name
• Telephone number
• Email address
• Travel dates
• Departure and destination information
• Passenger information required for reservations
• Passport or travel-document information when necessary
• Reservation or booking information
• Payment or billing information where applicable
• Information you provide when contacting customer support

We aim to collect information that is reasonably necessary for the services or purposes described in this Privacy Policy.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or page
• General website usage information

This information may be used for website security, performance, analytics, troubleshooting, and improving the user experience.

4. How We Collect Information

We may collect information when you:

• Visit our website
• Submit a website form
• Request flight or reservation assistance
• Call our telephone number
• Send us an email
• Communicate with customer support
• Otherwise voluntarily provide information

5. How We Use Information

We may use collected information for purposes such as:

• Responding to inquiries
• Providing reservation assistance
• Processing requested services
• Communicating about reservations
• Providing customer support
• Processing payments where applicable
• Improving our website and services
• Maintaining website security
• Detecting or preventing fraudulent activity
• Complying with legal obligations

We will not use personal information for materially different purposes without appropriate notice or a lawful basis where required.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, and support analytics or advertising where applicable.

Cookies may be placed by BookViaFly or by third-party service providers whose technologies are used on our website.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Analytics & Advertising

We may use analytics or advertising technologies to understand website traffic, measure advertising performance, improve our services, or display relevant advertising.

Third-party providers may process information according to their own privacy policies and applicable settings.

Where required by applicable law, we will provide appropriate choices or notices regarding advertising, tracking, sale, or sharing of personal information.

8. Sharing Information With Service Providers

We may share information with service providers that help us operate our business and provide requested services.

These providers may include:

• Airlines or travel-related providers
• Payment processors
• Website hosting providers
• Customer support providers
• Analytics providers
• Technology and security providers
• Professional or legal service providers

Service providers may access information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

9. Airlines & Third-Party Travel Providers

When you request flight or travel reservation assistance, certain information may need to be provided to the applicable airline or travel provider.

Those third parties may process your information according to their own privacy policies and applicable terms.

We recommend reviewing the privacy practices of any airline or third-party provider involved in your reservation.

10. Payment Information

Where payments are processed through BookViaFly or a payment service provider, payment information may be collected and processed as necessary to complete the transaction.

We may use third-party payment processors to handle payment transactions.

Payment providers may maintain their own privacy and security policies, which may apply to information submitted directly to them.

11. How We Protect Information

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or stored by us.

12. Data Retention

We may retain personal information for as long as reasonably necessary to provide requested services, maintain business records, resolve disputes, comply with legal obligations, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

13. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include rights to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how data is used or shared
• Opt out of certain marketing communications
• Exercise other rights provided by applicable law

Requests may be subject to verification and legal exceptions.

14. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances, these rights may include the right to know, delete, correct, opt out of certain sale or sharing of personal information, limit certain uses, and receive non-discriminatory treatment for exercising applicable rights.

The availability of specific rights depends on whether and how applicable law applies to BookViaFly and the information involved.

California privacy laws may also require businesses to provide additional notices at or before the point where personal information is collected.

15. Marketing Communications

If you provide your contact information, we may use it to communicate with you regarding inquiries, reservations, customer service, or requested services.

Where applicable, you may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Opting out of promotional communications does not necessarily stop service-related communications.

16. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children under 13 without the required parental consent or other legal basis.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us so that we can review the situation.

17. Third-Party Websites

Our website may contain links to third-party websites, airlines, travel providers, payment services, or other external resources.

We do not control the privacy practices of third-party websites.

You should review the privacy policy of any third-party website before submitting personal information.

18. Do Not Sell or Share

BookViaFly does not intend to sell personal information for money unless otherwise disclosed in an applicable notice.

Where applicable law provides a right to opt out of the sale or sharing of personal information, we will provide the required mechanism for exercising that right.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

We encourage visitors to review this page periodically.

20. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact BookViaFly.